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Customer Service

You can contact us via our online enquiry form here: Contact Us.


Should you wish to visit us in person, our address and contact numbers are as below :


The Flight Park, Braithwaite Farm, Keswick CA12 5RY, Cumbria, England.
Email : info@jockysanderson.com
Tel :44 17687 78825


 

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Is your website secure?

We take security very seriously, and appreciate the concerns customers may have when they shop online. Our current online security procedures are as safe as existing technology allows. We are constantly monitoring new threats and will change procedures to take account of these.

Returns

If you need to return an item you have purchased for whatever reason, either for exchange or refund, you need to contact us to get a tracking number so we can process your return as quickly and efficiently as possible. You can find information on how to return an item here: Shipping & Returns or use our online enquiry form here: Contact Us

Complaints

We rarely receive a complaint, but in order for us to continue to give you the best service possible we'd like to know if you've had a problem. You can contact us via our online enquiry form here: Contact Us

Terms & Conditions

Important information regarding online shopping with us can be found here.

Privacy Policy

We think it's important to safeguard the privacy of our customers, and we will only use the information we collect about you lawfully, in accordance with the Data Protection act 1998. You can find our full privacy statement here.

team pilots team pilotsTeam Pilots

The world renowned pilot, Jocky Sanderson, leads a squadron of experienced instructors and guides who provide coaching on courses all over the world.

classic routes classic routes Classic Routes

Check out the classic routes regularly flown by our team during various XC courses, from superb flying sites in France, India, Colombia, Australia & UK

bespoke trips bespoke tripsBespoke Guided Trips

If you want to go on a guided flying trip, in any part of the world, write to us. Based on your group size and duration, we will provide a completely tailor-made solution, with a world-class guide and retrieves.

loyalty discount loyalty discountLoyalty Discount

As a way of saying thank you to our clients, we are offering a loyalty discount for all pilots who have flown with us in the past. Use the coupon 'escapecourse' during checkout.

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