Our Policies

 

Information Collection and Use

We will not breach the confidence of any customer. We will not disclose your details to any other Parties. We only keep the details you supply to us to enable us to fulfil the tasks you have asked of us which may include sending information periodically.

We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We will share the data we collect with our Merchant Services supplier solely for the purpose of fulfilling your order. During the registration or ordering process we collect some or all of the following information:

- Your name and address
- Your contact telephone numbers (to enable us to contact you in the event of a query)
- Your e-mail address
- For credit / debit card purchases your card details details are held by our Merchant Services, not by us.

We will confirm your personal details on our acknowledgement of order. If you have registered you may check, amend or remove your personal details by clicking the login button. If you are not registered you may check, amend or remove your personal details by contacting us via the contact page or by e-mailing us.. By registering or ordering through our website you consent to the collection and processing of your personal details by us.

Registration and Newsletter

Registration is not required to use our website. To speed up future purchases and avoid retyping your details you may register with us and we will store your personal details securely with access protected by a Username and password. We send all new members a welcoming e-mail to verify Username and password. When registering you may opt to receive periodic newsletters, marketing information, special offers and website updates from us. If you wish to receive these without ordering please register anyway. If you no longer wish to receive our newsletter or any other information you may opt-out of receiving these communications by contacting us via the contact page or e-mailing us.

Cookies

A cookie is a piece of data containing information about the user which may be stored on the user's hard drive. We do not use persistent cookies which are stored on your computer, but we do use temporary 'per session' cookies for tracking your searches, shopping basket items and checkout details. If you have your per session cookies turned off or have set the highest level of security in your browser settings you may be unable to purchase items from our site.

Log Files

We use IP addresses to analyse trends, administer the website, track user's movement, and gather broad demographic information. IP addresses are not linked to personally identifiable information.

Links to / from 3rd party websites

We are not responsible for and accept no liability for the content or privacy practices of any linked website which is not owned and maintained by us. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information.

We will inform you of the shipping costs at the time of checkout, while processing your order. You will need to select your preferred shipping option and confirm that the shipping cost is acceptable at the time of making the payment. If due to any discrepancy in the shipping calculation, the cost varies, we will send you an email before we deliver your goods. You will need to confirm to this email and any additional charge, if any, before we process your final order. Orders will be shipped within 7-12 working days. If we are unable to send out your order for any reason we will contact you by email or telephone as soon as possible.

Delivery:
We use Royal Mail 1st Class, Royal Mail 1st Class Recorded, Royal Mail Special Delivery, and Parcelforce courier for larger items. Please note: most of our our delivery services require a signature on receipt. Normally, your order will arrive in 12-15 working days, but may take longer at peak times, as we are totally dependant on the efficiency of the postal service and couriers. If we are unable to deliver or the delivery will be delayed by us for any reason, we will notify you by email or telephone as soon as possible.

International Delivery:
We are happy to send some items outside of the UK. We use Royal Mail Airmail (Small Packets) for small parcels less than 2kg in weight. These parcels will be delivered by your local postal service, and you may have to provide a signature on delivery. For larger items we have access to International couriers such as UPS, Fedex, DHL etc. Please note for items sent outside the EC VAT Territory, the customer may be required to pay any import duties and sales taxes which may be levied once a shipment reaches your country. Please note: It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union.

Non Delivery:
Any query regarding non-delivery must be notified to us as soon as possible so that we can make enquiries with our couriers.

Returns:
f a product was supplied in error, is incomplete or faulty, please contact us via the contact page, email or call 017687 71442 as soon as possible. If for any reason you are not satisfied with any product you have purchased from us, you may return it to us and obtain a full refund of the price of the returned product (excluding the cost of delivery). If we have supplied an item in error or it is faulty, we will credit your return postage costs by arrangement.

Please try to contact us within 7 working days. In all cases, products returned must be new, unused, unmarked and in the original packaging for a refund of the full value of the product. We reserve the right to charge a fee for any returned item which does not meet these criteria. Any delivery charges paid by us (free shipping) will be deducted from the refund payment. You must call us for a tracking number before returning any item to enable us to process your refund or exchange as quickly as possible. When you do return the product, always include this tracking number and daytime telephone number. We strongly recommend you return items to us by recorded mail or special delivery to cover yourself against loss.


Deposits are non-refundable.

Course fees are refundable unless the cancellation is done within 1 month of the course start date (for European courses) and within 2 months of the course date (for Worldwide courses).

Due to the current travel bans around the world, we have been forced to cancel our Turkey SIVs in April 2020, postpone the xLakes that was due to be held in May 2020 to another weekend in the summer ahead and it is likely we will have to cancel the June 2020 SIV courses in Annecy as well. We will re-evaluate the situtation in May 2020.

Naturally we appreciate that these are unique and hard times for us all. This is considered an “Act of God” and is out of our hands. We understand you must be disappointed, as are we. For those who have booked on these courses, we wish to credit your booking and move your course to next year 2021 or maybe to September / October in Oludeniz 2020. Let's just see what happens, but just to let you all know, we are flexible and together we can reschedule your course to another suitable time.

Sales tax
Value Added Tax (VAT, currently 20%) is calculated on shipping destination. For orders shipped to destinations outside the EU the price excludes VAT but orders may be subject to local sales tax or import duty. These are not included in our prices and customers remain liable for payment of these taxes or duties on or following delivery.


Payment Methods
All orders must be paid for by credit card (Mastercard or VISA) or UK debit card. Payment by cheque, postal order or bank transfer is possible, please contact us for details. For online ordering we accept Visa and Mastercard. We also accept payment by Paypal.  All prices are in UK pounds sterling (£) and credit card transactions for orders from outside the UK will be converted by your card company at their current exchange rates.

Complaints
Should you have a complaint with the service or product we provide please contact us via the contact page or by e-mailing us..

Trademarks and Copyright
All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of the website are the property of Escape Adventures Ltd.  ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.

Law
The contract will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts. These terms and conditions do not affect your statutory rights as a consumer. Escape Adventures Ltd. registered company No 4731101. Our address for all purposes is: Escape Adventures Ltd., The Flight Park, Braithwaite New Farms, Keswick, Cumbria CA12 5RY, United Kingdom

Product Suitability and Use
Customers should be aware that paragliding, hang gliding, speed flying, speed riding and kitesurfing are potentially dangerous sports that can lead to serious injury or death. The use of unsuitable and/or incorrect equipment can increase this danger. Goods are supplied on the understanding that the end user has appropriate knowledge and experience of their sport, and can choose equipment suitable to their skill level. If there is any doubt in your mind as to the suitability of any equipment we supply please contact us for advice. We will not be held responsible for any loss, injury or death resulting from the use of equipment supplied.